Thèse, STL, Computer Science, Multimédia

Continuous Recognition of Client Emotions from Speech and Text in Real-World Call Center Conversations : a Context-Aware Dataset and Empirical Study

Yajing Feng. Continuous Recognition of Client Emotions from Speech and Text in Real-World Call Center Conversations : a Context-Aware Dataset and Empirical Study. Artificial Intelligence [cs.AI]. Université Paris-Saclay, 2025. English. ⟨NNT : 2025UPASG042⟩. ⟨tel-05241382⟩

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